Who is the customer first?

The slogan "customer first" has taken the world by storm and is already well known. In fact, it is just a business strategy used by companies to motivate employees, improve service quality, maintain customers, and enhance brand image. However, some customers forget what they are doing, are entangled in trivial matters, yelling at the salesperson, complaining maliciously, demanding high compensation, and even insulting and assaulting employees, all of which are beyond the limit.

Customers and employees are just business relationships. As the saying goes, when you spend money on services, you should enjoy the corresponding services. Each company has a different positioning and different service quality. However, the legal status of both parties is equal, which means that in addition to normal transaction behavior and standardized services, customers should not require the other party to provide redundant services, let alone insult the other party’s personality and trample on dignity. Obviously, the buyer's bad attitude towards the female courier in this case was purely unreasonable.

At present, the labor intensity of the service industry is relatively high. Workers are subject to strict assessments, and the pressure to survive is increasing. They are walking on thin ice every day, for fear of receiving complaints from customers, which may result in fines, dismissal and other risks. So we will see similar news from time to time. The takeaway boy was insulted by the customer for not delivering the goods in time, the courier was beaten by the customer for losing the goods, and the waiter in the restaurant was insulted by the customer and did not dare to reply. Service personnel's errors should also be resolved in accordance with standard procedures within a reasonable range.

Strengthening the protection of workers' rights and interests, improving the working environment, advocating the principle of fairness, and creating a social atmosphere that respects professional dignity all need to arouse great attention from the society. Life is not easy, everyone is working hard for a better life. People who respect others are always respected. Each person's role in society is multifaceted. It's best to think more empathically, be more considerate when encountering things, and solve problems within the scope of the rules to avoid intensification of conflicts. Isn't everyone happy?